Auktionsprofi Online Auktionen
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Help Topics

How do I register?
To register, click on "Register" at the top. Give your personal information (name, address, e-mail address, etc.), choose a username and please read the Terms carefully. All the data you enter when registering must be true. Violations will be depending on the seriousness with exclusion of Auktionsprofi.at punished. After the process, you receive an email with a confirmation link to your user account to activate. To register you need at least 18 years old! To protect against fraud in registration will be your IP address deposited. After the registration you will receive an email with a confirmation link. Only when you are followed and that your registration is confirmed, you have all the features of this auction platform. Please note that we so-called "trash mails" (disposable email addresses) can not accept and therefore registration is not possible.

I have submitted my registration, but do not send e-mail with the unlock code. What is wrong there?
In general, this e-mail within a few seconds and minutes. Generally it can overload the Internet, but sometimes delays in email delivery come. The most common problem is simply a false e-mail address in the registration form. If you specify the correct despite still do not receive an email, then look in your SPAM folder, as it may be that the e-mail is classified as SPAM.

How can I change my password?
User data can be in the user's area under the "My Account / Personal Information" should be amended.

I forgot my password or username. What now?
Once the password or user name was forgotten, it's not bad, for this case, we have prepared! On the Forgot Password page, you can get your password or your user name again to you.

How do I log in?
To log in Auktionsprofi.at - users log in to the area, it is necessary that your browser accepts cookies *.

How can I offer an item for sale?

To list an item that you must be registered users for its Auktionsprofi.at. Furthermore, a login is needed to the item.
Please fill in the required fields correctly. This relates specifically to the categories in which you want your article.
The minimum amount Einstellpreis Auktionsprofi.at at 1.00 euro.
When using images please be compliance with the law and our Terms of Service. This is especially important to note that since after the start of the auction that you no longer can be changed. The max. Size may currently KByte 1000 and must be in. JPG or. PNG format. Use your images to create an image editing program, please.
A special service offers our function of the automatic reinstatement of an article if it is not sold at auction (bids) was / n. You can use your item up to 9 x can be adjusted automatically. There are no new Auktionsprofi.at costs.
If you still run a mistake, you can see the item in your personal user area of Auktionsprofi.at change or add.
Under certain circumstances you may get an item prematurely want to delete what you do not, however, by the costs incurred by then freed. Sure, you have to understand, because the service is already with the setting of the article to have taken.
Can I use my Web site, or include a link?
External links in the item description are generally prohibited.

Is it possible articles with an offline tool set?
Unfortunately we can not currently offline tool available, but it will in future provide a tool.
It is expected that this tool be available in early 2009.
Why is my article suddenly disappeared from the auction?
The article is from us because of rule violation has been deleted - usually either because he links to other sites contained, or because of multi-posting identical items, or unauthorized posting of articles with rechtsradikalem or illegal content. In rare cases, because providers blocking.
What is a shop?
You sell more items regularly from us? Then, the shop offers a solution for you to collect your articles to present. Of course, the articles also appear as normal as the auction on the page. There are several variants to choose from Shop.

How will shop's settled?
As a shop owner fall for you no charges for additional options. Shop operators only pay a monthly fee, depending on the amount of simultaneously recruited article and can be any number of additional options.

Can anyone have a physical store?
Yes. Each user can Auktionsprofi.at to operate a shop. Commercial people get after sending the trade certificate even the addition Verified seller. Private individuals can not benefit from the verification come. In addition, each store owner pointed out the potential revenue from sales in the relevant tax on income.
Am I a subscription in if I activate my shop?
No, not really. If your store will automatically activate your account with the chosen amount. This is true for the next 30 days. In the members area you can save your data in "My Store" page. There is the account type and everything else listed. VERY IMPORTANT: This is the point mark next payment! When the next month no longer want to shop or another want to select, then Disable your shop time (preferably on the day before the next payment), because otherwise the next period will be fully booked automatically. So as you can see, the shop is only 1 month in advance payment and can be disabled at any time. We are working on it, you will before the expiry of 7 days will automatically receive a reminder.

What are Want It Now?
You're looking for something special and we're not found? The free Want It Now you could help. Want It Now function like in the newspaper classifieds. You can show a search for a particular item start and maybe you like another user exactly offer.
What can I auction?
In principle, everything auction, which is not prohibited by law.

Also, please note the Auktionsprofi.at not tolerate violations and in the worst case, the user account locks and a staff cost rises.
How can I bid on an item?
You must be logged in (with confirmation in the mail). Free registration here.
Bid only if you really want to buy, as a bid completed a successful auction to follow, and so fees for the seller arise.
Read the description carefully to the sales procedures and shipping terms to be informed.
Enter your maximum amount that you are prepared to spend. Our service offers bidders for up to this amount is only so much that your job leads. At the same precepts that lead, which was the first received. If your maximum outbid, you will automatically receive an e-mail for information. The steps are imperative in 0.05 € done.
The immediate purchase at auctions with the Buy It Now option only at the request of the seller and to deliver the first commandment possible unless it is a pure C-article purchase.
Sit down after the auction as soon as possible with your auction partners.

Problems after the auction end?

There are disagreements on the shipping costs. What can I do?
It is recommended for the provider strongly shipping in the item description carefully, so that later it comes to any conflict. At the post office gives you a booklet fees for parcels and packages, and delivery fees. Or simply the current charges on the homepage of the post or other parcel retrieve!

The highest bidder or the seller does not respond to my e-mails. What should I do?
Many people look only every few days in their e-mail inbox. 3 days are normal. Should the high bidder and seller after 14 days still do not respond, please contact Auktionsprofi.at linked so that we can try to mediate. Should this fail, a review on the user and accordingly, please contact the local police at your place to file a complaint if you have damage. Please assign the officials also pointed out that you are writing us want, if you need data of the user. Thus, we want to enjoy bidders / sellers of Auktionsprofi.at away.

The winner is refusing to remove the article. What should I do?
Here please behave the same way as in the previous issue

About options
Keep your items through the use of additional options, and increasing the sales opportunities!

Article with picture on home page
Your article on the front page of our marketplace displayed. The display your item is done in constant change both when calling or refresh the page at random. This will all users the opportunity to regain their articles on the home page to present.

Article with picture category pages
Her article appears in the overview of the heading above, plus extra displayed.

Article highlight color
Its title is in all list views a colored background.

Bold
The description of your item is used in all list views in bold.

Up to 4 images
To make your article even better present, you can charge up to 4 pictures on our server upload.

Important Note
When using the "relist" fall in the use of the options mentioned here every time, no new charges.

Note to credits
The starting credit and credits to help you get Auktionsprofi.at can not be paid, but only by using the options of paying Auktionsprofi.at ways.

How do I become a certified member?
EBay and underline its seriousness. As a certified member enjoy greater trust from the other members.
Unfortunately, there are always sellers who have nothing else in mind than with sogn. Cheap rod messengers of eigentl. expensive goods, prospects to attract them after the payment be sent to any product, but only the money to ergaunern. Even so-called fun bidder share their contributions help to others the joy of online auctions to take. As a certified member, show it to the other members that they are a trustworthy business partners.

How do I become a certified member?

Private users
Please send us an officially-certified copy of your ID card or passport (please always both sides) with your Auktionsprofi.at - member name.

Commercial users - Small Enterprise
Please send us an officially-certified copy of the identity of the person entitled to representation, which also serve as contact points in their account is registered. Furthermore, we need a certified copy of your trade certificate and their Auktionsprofi.at - member names.

Commercial users - Legal Persons
Please send us an officially-certified copy of the identity of the person entitled to representation, which also serve as contact points in their account is registered. Furthermore, we need a current certified extract and your Auktionsprofi.at member name.

Your member account at Auktionsprofi.at is EUR 5.00 handling fee charged. Upon successful verification of their documents as soon get the status "Verified Member".

Payment methods
Currently there is a possibility that due invoices by bank transfer or via PayPal.

Invoices are within 7 days to pay. When transfers please processamento the banks of 3 working days.

After the expiry of 7 days, we send a payment reminder. For this payment reminder fall to € 5.00 a reminder.
After the expiry of 14 days, we send a payment reminder. For this payment reminder fall collection at € 10.00.
After the expiry of 28 days, we send a payment reminder. For this payment reminder fall collection at € 15.00.

If payment is not until the 35th Day of the billing in our account to Auktionsprofi.at instructed a debt collection company. In this case, you also have to default interest and collection fees.

VAT Info
Please indicate whether you are in your VAT invoices identity or not. Please note that if you
VAT identification that your buyer to write a separate bill, as the automatically generated by Auktionsprofi.at
this feature is not supported.

To list your item simply click on the “Sell” link found on the header navigational bar. The listing process is split up into several main sections, notably:-

  • Category selection
  • Item Details
  • Auction Settings
  • Shipping and Payment
  • Listing preview
  • Listing confirmation

The listing process is developed in such a way that you are guided through every step seamlessly.

The first part of the process is to choose the category you wish to list your item in, this can be revised at any time by using the “Previous Step” navigation button.

Step two enables you to enter your item title and description, a full wysiwyg editor is in place to enable you to use HTML descriptions.

If you have a voucher code to redeem this can be entered just below the description field.

Moving on to step three, this is the biggest stage of the listing process. On this step you can set the following:-

· Auction type:-

Standard Auction

This is a single quantity auction

Dutch Auction

Dutch auction enables you to list a multiple quantity auction, for example if you have 100 pens to sell you can list all of these together in a single lot. Bidders will be able to select how many they wish to bid for.

· Currency:-

You can select your preferred auction currency using the drop down menu available

· Quantity:-

This field is only active if listing a Dutch auction, please see above for an explanation of this listing type

· Auction Starts At:-

This requires you to enter the minimum bid you are willing to accept, you can also set a reserve price to ensure you do not sell the item for this amount. Please see below for more information on this.

· Reserve Price:-

Enabling a reserve price affectively means you will not sell the item for less than the amount set, for example you can set the start price at 5.00 but only accept winning bids over 50.00, should a bid be placed for 49.99 the item will close without a winner.

· Buy out (if available):-

Buy out allows you to set an amount you are willing to sell the item for – straight out. For example you can set the start price to 10.00 but offer interested parties the option to buy the item immediately for 100.00.

You can also list buy out only auctions, these auctions remove all bidding options meaning the listing can only be purchased for a set amount. To set a buy out only auction you need to set the buy out value to be exactly equal with the start bid.

· Offer-Range (if available):-

You can set a price bracket in which you are willing to listing to offer, for example if you set the price brackets from 15.00 to 100.00 interested parties will be able to offer you an amount within these brackets, you can opt whether to accept or decline these offers at any time via the members area.

· Bid increment:-

This option can be used to set your own custom bid increment if preferred.

· Item featuring (if available):-

The following options are available to you (fees may apply), these will highlight your item on site to ensure they reach more visitors:-

§ Home page featured

§ Category featured

§ Bold text

§ Highlighted background

· Set start/end time:-

You can either opt to list your item right away and set a defined number of days for it to be live for or you also have the option to define your own custom start/end time.

· Private Auction:-

Private auction will hide the bidders identity on the item details page

· Image upload:-

To accompany your item you can either upload images from your local computer or enter the URL of an image(s) hosted elsewhere

· Media upload:-

In addition to images you can also upload media files, please note only .avi/.mpeg/.mov are supported.

· Auto Re-List

For convenience you can opt to have your items automatically re-listed for you, options are available to allow you to select whether the item should be re-listed if sold and how many re-list attempts should be made.

On the next step you can set your shipping and payment preferences including your shipping rates and available methods of delivery.

Proceeding on, you can then review the listing and make changes if required, please note you can still edit your listing once live via the members area.

The final step provides you with listing confirmation.

The auction watch features notifies you of newly listed auctions which contain keywords you have chosen. For example if you are looking for a new Digital Camera you could enter in those keywords from within your members area area. Each time a new auction is listed containing those keywords you will be notified via email.

The item watch features lets you keep a close eye on any auction without having to place a bid on it. This feature means you can be kept up to date on how an auction is doing and prepares you to place a winning last minute bid. You can watch any auction by clicking on the “Watch this item” link on any auction page.

If the option is available you can use “Buy Out” to purchase the item immediately without having to place a bid. Some sellers offer such an option which can be used at any time until a bid has been placed over any applicable reserve price.

The “Buy Out” option will appear on the item details page, you will be asked to confirm your intention to buy out the item before the sale is concluded. Buy out’s cannot be retracted.

To create your account choose the “Register” link on the header navigational bar or use any of the links available on the home page.

When registering you will be asked to complete a short form which includes standard information such as your contact details, preferred login credentials etc.

Mandatory fields include:-

· Name

· City

· State/Province/county

· Zip/Post Code

· Phone Number

· Birthday

· Username & Password

· E-Mail address

· Confirmation of terms an conditions acceptance

Once registered you will receive E-Mail confirmation.

Should you encounter any registration difficulties please contact us.

Placing a bid on an item you are interested in couldn’t be easier, when viewing the item details page you will have two areas from where you can place your bid, one next to the item details and a second at the bottom of the page.

To place your bid simply enter the amount you wish to bid e.g. 50.00. Please note no currency symbols are required. The bid will be placed in the auction currency.

Once done you will be asked to review your bid and you will also be able to view vital item details such as the shipping conditions before confirming your bid. To submit your bid simply press the “Place Bid” button.

If your bid is high enough to take the lead in the auction a confirmation message will be displayed to you, however if your bid has not taken the lead be it due to a higher proxy bid or not meeting the reserve price you will be invited to make a further bid.

Should you decide to retract your bid this can be done via the “Current Bids” section of the member’s area.

You can also place a proxy bid, proxy bidding allows you to place your “High Bid”. At all times you will only pay the lowest required bid should you win the auction. For example, if the current bid on an auction is 500.00 you can place a proxy bid of 2,000. Should you remain the only bidder you will only pay 500.00. However should the item receive other bids the site will automatically re-bid for you (upto 2,000 in this scenario) to ensure you remain in the lead.

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